1. Introduction

Welcome to Nexara International Pvt Ltd. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services including IT consultancy, customer care, financial services (PayDoot), and import/export solutions.

Note: PayDoot is a brand owned and operated by Nexara International Pvt Ltd. All services under PayDoot are managed by Nexara International Pvt Ltd.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (Name, email address, phone number)
• Business information (Company name, designation, industry)
• Payment information (for financial services including PayDoot)
• Transaction history and billing information
• Device and usage information
• Communication preferences and correspondence
• Service-specific data related to your requirements

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services across all business verticals
• Process transactions and payments through PayDoot and other financial services
• Maintain and improve our services
• Send you transaction confirmations, receipts, and service updates
• Provide customer support and respond to your requests
• Comply with legal obligations and regulatory requirements
• Prevent fraud and enhance security
• Communicate about new services and offerings

4. Data Security

We implement industry-standard security measures to protect your personal information. All payment transactions through PayDoot are encrypted using bank-grade encryption and processed through secure payment networks. We use secure servers, firewalls, and data encryption to safeguard your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing

We may share your information with:

• Service providers who assist in our operations (with strict confidentiality agreements)
• Payment processors and financial institutions (for PayDoot services)
• Business partners for service delivery (with your consent)
• Legal authorities when required by law
• Regulatory bodies as per compliance requirements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent at any time
• Download your transaction history and data
• Lodge a complaint with data protection authorities

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Financial transaction records (PayDoot) are retained as per regulatory requirements.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platforms. You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

9. Third-Party Links

Our platforms may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.