Last updated: March 16, 2026
1. Overview
Nexara International Pvt Ltd is committed to providing quality services across IT consultancy, customer care, financial services (including PayDoot), and import/export solutions. This policy outlines the terms and conditions for refunds and cancellations across our service offerings.
Note: PayDoot is a brand owned and operated by Nexara International Pvt Ltd. All operations, management, and services of PayDoot are handled by Nexara International Pvt Ltd.
2. Service-Specific Policies
2.1 Financial Services (PayDoot)
Cancellation Policy:
- Transactions can be cancelled before final payment confirmation
- Once payment is processed, cancellation is not possible
- Contact the biller/service provider directly for service-related cancellations
Refund Policy:
- Failed transactions: Refund within 5-7 working days
- Duplicate payments: Refund within 7-10 working days after verification
- Technical errors: Refund within 5-7 working days
- Biller rejections: Refund within 7-14 working days
2.2 IT Consultancy Services
- Cancellation before project commencement: Full refund minus processing fees
- Cancellation after project initiation: Pro-rata refund based on work completed
- Milestone-based payments are non-refundable once milestone is completed
- Refund requests must be made in writing within 7 days
2.3 Customer Care Services
- Monthly subscription: Cancellation with 30 days notice
- Refund for unused period after deduction of setup costs
- Annual contracts: No refund after 30 days from service start date
- Service quality issues: Case-by-case review for partial refunds
2.4 Import/Export Services
- Cancellation before shipment booking: 90% refund
- Cancellation after booking but before shipment: 50% refund
- After shipment initiation: No refund (subject to terms of trade)
- Documentation fees and third-party costs are non-refundable
3. General Refund Guidelines
Refunds are processed in the following scenarios:
- Service not delivered as per agreed specifications
- Technical failures from our end
- Duplicate charges or billing errors
- Service cancellation within specified timeframes
4. Non-Refundable Items
The following are non-refundable:
- Successfully completed services
- Consultation fees and advisory services already rendered
- Third-party costs (licenses, permits, shipping, etc.)
- Service fees and processing charges
- Custom development or project work after milestone acceptance
- Change of mind after service commencement
5. Refund Process
To request a refund:
- Contact our support team within 30 days of transaction/service date
- Provide transaction ID, invoice number, and detailed reason
- Our team will review and respond within 3-5 working days
- If approved, refund will be processed to the original payment method
- You will receive confirmation via email with reference number
6. Refund Timeline
Approximate refund timelines by payment method:
- UPI/Wallet: 3-5 working days
- Debit/Credit Card: 5-7 working days
- Net Banking: 7-10 working days
- Bank Transfer: 7-14 working days
- Note: Actual credit time depends on your bank's processing cycle
7. Cancellation by Nexara International
We reserve the right to cancel services in case of force majeure, regulatory restrictions, or violation of terms. In such cases, a full refund will be provided for unused services within 14 working days.
8. Contact for Refunds
For refund and cancellation queries, contact us:
Company Name: Nexara International Pvt Ltd
Registered Address: Office No.145, 93A/1A1, 93A/2, 93A, 93 Avenue Mall, Wanowrie, Pune City, Pune, Maharashtra, India - 411022
Email: refunds@nexarainternational.com
Phone: +91 91727 27232 (Mon-Sat, 9 AM - 6 PM)
Support: info@nexaraintl.com
Please keep your transaction ID or invoice number ready for faster resolution.
9. Dispute Resolution
If you are not satisfied with our refund decision, you may escalate the matter to our grievance officer within 15 days. For payment-related disputes (PayDoot), you can also contact the relevant regulatory authorities. Contact details will be provided with the refund decision.